Privacy Policy

Last updated: April 8, 2026

This Privacy Policy describes how Syma (“we”, “us”, or “our”) handles personal information when you visit our website, create an account, use our services, or make a payment. By using the service, you agree to this policy. You should have this document reviewed by qualified legal counsel before relying on it for regulatory or gateway compliance.

1. Information we collect

  • Account data: such as name, email address, organization name, and credentials you provide when registering or signing in.
  • Usage data: such as device type, browser, approximate location (from IP), pages viewed, and timestamps, collected through logs and similar technologies.
  • Payment data: payment amounts, currency, subscription or invoice identifiers, and transaction status. Card numbers and other full payment credentials are processed by our payment processor; we do not store complete card data on our servers unless explicitly stated in a separate agreement.
  • Communications: messages you send us (for example support requests) and related metadata.

2. How we use information

We use personal information to:

  • Provide, operate, and improve the service;
  • Process payments, fulfill orders, and send receipts;
  • Authenticate users, secure accounts, and prevent fraud;
  • Comply with law and respond to lawful requests;
  • Send service-related notices and, where permitted, product updates or marketing (you may opt out of marketing where applicable).

3. Sharing and processors

We share information with service providers who assist us (for example hosting, analytics, email delivery, and payment processing), subject to contractual safeguards. We may disclose information if required by law, to protect rights and safety, or in connection with a merger or asset sale with notice as required by law.

4. Retention

We retain information for as long as your account is active or as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data category and jurisdiction.

5. Security

We implement reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; use the service at your own risk.

6. Your rights

Depending on where you live, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. Contact us using the details below to exercise applicable rights. You may also lodge a complaint with a supervisory authority where permitted.

7. International transfers

If we transfer personal information across borders, we do so using mechanisms recognized under applicable law (such as standard contractual clauses) where required.

8. Children

The service is not directed at children under the age where parental consent is required. We do not knowingly collect personal information from such children.

9. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the latest version. Continued use after changes constitutes acceptance where permitted by law.

10. Contact

For privacy questions or requests, contact the data protection or privacy contact designated by your Syma agreement or support channel. Reference “Privacy Policy” and the effective date (April 8, 2026).