Return & Refund Policy

This policy applies to amounts you pay Syma directly for subscriptions, usage-based fees, or other stated services, processed through our authorized payment providers unless a separate signed order form says otherwise.

You may cancel a recurring subscription before the next billing date using the account or billing settings we provide, or by contacting support. Cancellation stops future renewals; it does not automatically refund charges already invoiced or captured for the current period unless required by law or Section 3 below.

• Cooling-off / law: Where mandatory consumer laws grant a right of withdrawal or refund, we honor those periods and processes.
• Billing errors: If you were charged incorrectly due to our mistake, contact us promptly with details. After verification, we will correct the charge or issue a refund to the original payment method where feasible.
• Service failures: If paid functionality was unavailable for a sustained period due to a fault on our side, you may request a pro-rated credit or refund for the affected period. Remedies are determined case by case and may be limited to credit toward future service where permitted.
• No refunds: Except as above or as required by law, fees are generally non-refundable once the billing period in which service was delivered has started. Change-of-mind or unused subscription time does not oblige us to refund unless we agree in writing.

Before initiating a chargeback, please contact billing support so we can attempt to resolve the issue. Chargebacks may lead to suspension of service during review. We may share transaction records with the payment processor to contest invalid disputes.

Approved refunds are submitted to your payment provider. Posting to your account may take several business days depending on the card issuer or bank.

If you are party to an enterprise agreement, order form, or statement of work, the return and refund terms in that document override this policy where they conflict.

We may update this policy. The “Last updated” date reflects the current version (April 8, 2026).

For refund or billing questions, contact Syma billing support through the channel listed in your account or contract, referencing this Return & Refund Policy.